Question 1

What is PII?

Accepted Answer

Personally Identifiable Information (PII) is any data that can identify a specific person, such as names, email addresses, phone numbers, credit card numbers, Social Security Numbers, addresses, etc. PII needs to be protected to comply with privacy regulations like GDPR and HIPAA.

Question 2

What is anonymize.today?

Accepted Answer

anonymize.today is a comprehensive platform for detecting and anonymizing PII in text. It helps organizations protect sensitive data, comply with privacy regulations, and safely use data for testing and development purposes.

Question 3

Can I use this for GDPR compliance?

Accepted Answer

Yes! anonymize.today helps you identify and anonymize PII to comply with GDPR and other privacy regulations. The platform includes GDPR-specific presets and features designed for compliance.

Question 4

How do I delete my account?

Accepted Answer

Contact support to request account deletion. We'll process your request in accordance with data protection regulations.

Question 5

Can I export my data?

Accepted Answer

Yes! Go to Settings → Account tab and click "Download My Data". This exports all your personal data in JSON format (GDPR Article 20 compliance). Rate limited to 1 export per hour.

Question 6

How accurate is the detection?

Accepted Answer

Detection accuracy depends on text quality, selected entity types, confidence threshold, and language selection. Generally, accuracy is very high (90%+) for common PII types. You can adjust the confidence threshold to balance accuracy and coverage.

Question 7

Can I create custom entity patterns?

Accepted Answer

Yes! You can create custom entities using manual regex patterns or AI-powered pattern generation (Basic+ plans). Custom entities work identically to built-in entity types.

Question 8

Can I process files?

Accepted Answer

Currently, the web app processes text input. For file processing, use the Desktop App which supports PDF, DOCX, CSV, JSON, XML, and XLSX formats.

Question 9

What payment methods do you accept?

Accepted Answer

We currently accept secure payments via PayPal (PayPal account or credit/debit card through PayPal).

Question 10

Can I cancel my subscription?

Accepted Answer

Yes! You can cancel anytime from Settings → Billing tab. Your access continues until the end of your current billing period, then you'll be downgraded to the Free plan.

Question 11

Do unused tokens carry over?

Accepted Answer

No. Unused tokens do not carry over to the next cycle. Tokens reset at the start of each new cycle, and you receive your plan's full allocation.

Question 12

Can I purchase additional tokens?

Accepted Answer

Yes, but only on the Basic plan. Basic plan users can purchase +200 tokens for €1. Pro and Business plans include sufficient tokens and cannot purchase top-ups.

Question 13

Should I enable 2FA?

Accepted Answer

Yes! Two-factor authentication adds an extra layer of security. We recommend enabling 2FA, especially if you process sensitive data.

Question 14

What happens if I enter my password incorrectly multiple times?

Accepted Answer

For your security, after 5 failed login attempts, your account is temporarily locked for 15 minutes. The lockout expires automatically.

Question 15

How does the referral program work?

Accepted Answer

Share your unique referral link. When someone signs up using your link and verifies their email, you earn 25 tokens and they get 25 bonus tokens.

Question 16

Is there a limit to referral tokens?

Accepted Answer

Yes. You can earn up to 250 tokens per month from referrals (10 successful referrals). The limit resets on the first day of each month.

Question 17

Do referral links expire?

Accepted Answer

No. Your permanent referral link never expires. However, email invitations expire after 30 days if not used.

Frequently Asked Questions

Find answers to frequently asked questions about anonymize.today.

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